Cancellation and refunds

Last updated: 24 October 2026

This policy covers payments made to Elevare Research & Deployment Lab for our Services. Where an order form or agreement with an organization says something different, that takes precedence.

Cancelling a subscription

You can cancel at any time from your account settings, or by writing to us. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.

When we refund

• First purchase: if you cancel within 7 days of your first payment for a plan, we refund that payment in full.
• Charged in error: duplicate charges, charges after a cancellation took effect, and payments debited for a transaction that failed are refunded in full.
• Our fault: if a paid Service is unavailable for a substantial part of a billing period because of a problem on our side, we refund or credit the affected part.

Otherwise, payments for a period that has started are not refundable, and we do not refund part of a period after cancellation.

How to ask for a refund

Write to [contact email] from the email on your account, with the payment date, amount and transaction ID. We reply within 2 business days.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5 to 7 business days, though some banks take longer to show them. We cannot refund to a different account or method.

Ending a service

If we stop offering a paid Service, we refund the unused part of any period you have paid for.

Contact

• Elevare Research & Deployment Lab
• Registered address: [registered address]
• Email: [contact email]
• Phone: [phone number]